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EcoVadis rates Lowell silver

30th November 2023

We're delighted that we're now rated in the top 25% of companies for Sustainability

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A X November 2023

Lowell announces Q3-23 Results

30th November 2023

Lowell have seen another strong quarter for delivery overall, with the UK continuing to underpin the Group's collections performance.

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A X November 2023

Will the cost-of-living kill Black Friday?

24th November 2023

Research reveals that 45% of British people are prioritising their financial well-being head of seasonal spending.

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A X November 2023

Lowell lobbies for fitter financial future

31st October 2023

Lowell has been at the forefront of discussions about how to improve the standards of financial education across the country.

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A X October 2023

UK resilient as borrowing falls; financial health recovers slightly

20th September 2023

Falls in borrowing and loan defaults in first half of 2023 have led to an improvement in the overall financial health of the UK.

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A X September 2023

Latest Financial Vulnerability Index data shows the Midlands hit hardest by rising cost of living

11th September 2023

Lowell’s latest Financial Vulnerability Index shows 41% of all areas that became financially worse off this year are in the Midlands region.

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A X September 2023

Lowell announces Q2-23 Results

31st August 2023

Our results demonstrate that our approach to collections and consumer focus continues to deliver.

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A X August 2023

Lowell aligns to Science Based Target initiative global standards for climate goals

31st August 2023

We are committed to minimising our environmental impact and are working to set Science Based Targets to achieve Net Zero by 2040

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A X August 2023

Lowell announces Q1-23 Results

31st May 2023

Our Q1-23 results show a strong start to the year with collections performing in line with expectations

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A X May 2023

Lowell announces FY-22 Results

26th April 2023

Our FY-22 results show continued delivery of growth despite consumer challenges

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A X April 2023

UK households balancing on financial cliff edge, shows latest Financial Vulnerability Index

31st March 2023

New insight from over 9.5m Lowell UK customer accounts reveals nearly as many people in default now as there were at the pandemic peak. 

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A X March 2023

Double award success at the 2022 CCS Awards

01st December 2022

We're delighted to share that we won the Debt Purchaser of the Year Award and the CCS Company Award for Sustainability last night.

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A X December 2022

Our Q3 2022 results have been released

18th November 2022

John Pears shares his reflections on our Q3 22 results

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A X November 2022

Lowell and TransUnion, supporting customers to improve their financial health

27th October 2022

Join Lowell's Neil Costello, and TransUnion's Kelli Fielding as they discuss how our app is supporting customers one year on.

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A X October 2022

Lowell completes acquisition of Hoist Finance UK

25th October 2022

We're delighted to announce that our acquisition of Hoist Finance UK is now complete.

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A X October 2022

We're 'Women In Credit' silver award winners for 'Employer of the Year'

22nd September 2022

We're delighted to announce that we took home the silver award for 'Employer of the Year' at last night's Women In Credit Awards.

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A X September 2022

Latest Financial Vulnerability Index data shows borrowing is not a choice but a necessity for many

05th September 2022

New insight from over 9.5m Lowell UK customer accounts shows credit use in Q2 2022 was the highest it has been since the early months of the pandemic

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A X September 2022

Lowell appoints Clodagh Gunnigle as Non-Executive Director

01st September 2022

We’re delighted to welcome Clodagh to Lowell

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A X September 2022

Our HY 2022 financial results are out

25th August 2022

John Pears shares his reflections on our HY22 results and his highlights from the first half of 2022.

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A X August 2022

Lowell are a Finalist at the 'Women in Credit Awards'

17th August 2022

The award recognises employers that demonstrate an outstanding commitment to the welfare of women in their workplace.

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A X August 2022

Almost one in five British adults have experienced financial abuse

03rd August 2022

New research conducted by Lowell shows that almost 18% of British adults have experienced financial abuse in a current or past relationship.

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A X August 2022

Lowell backs radical rethink of financial education in Britain

23rd June 2022

Lowell and the Centre for Social Justice recommend that lessons in money management are added to the national curriculum

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A X June 2022

Lowell going for the hat-trick at the flagship Credit Awards

18th May 2022

We are delighted to share the news that we have been shortlisted for three Credit Awards.

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A X May 2022

TransUnion enables free credit education via the new Lowell app

17th May 2022

The partnership between Lowell and TransUnion will support Lowell customers in overcoming difficulties and navigating the path to their financial recovery.

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A X May 2022

Over one in five Brits suffer from mental health issues due to their financial situation

11th May 2022

Our latest research looks into the financial hardships that Brits are having to face

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A X May 2022

Our 2021 financial results are out

10th May 2022

John Pears shares his reflections on our FY21 results and his highlights from 2021.

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A X May 2022

Lowell continues development of UK team with four new senior hires

05th May 2022

We’re delighted to welcome Louis Brook, Jill Maples, Kevin Peirson and Naynesh Patel to Lowell

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A X May 2022

Lowell Sustainability Report 2021

03rd May 2022

We are proud to publish our first Sustainability Report.

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A X May 2022

Are Brits delaying retirement due to debt

20th April 2022

We’ve conducted research to uncover whether Brits are delaying retirement because of debt. The findings also show the public's misunderstandings when it comes to retirement.

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A X April 2022

Lowell to acquire Hoist Finance UK

13th April 2022

Find out more in our latest press release

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A X April 2022

Welcome, wanted, remembered, and cared for

21st March 2022

Our Head of Sector for utilities, Rob Oxley, reflects on the Utility Week Customer Summit and cost-of-living crisis

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A X March 2022

Levelling Up priority areas top the list of UK places most at risk of personal debt crisis

24th February 2022

A new report from cross-party think tank Demos, supported by Lowell, finds that Middlesbrough tops the list of UK places where people are most at risk of personal debt crisis.

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A X February 2022

Lowell joins forces with the CSJ to launch the Financial Education Initiative

25th January 2022

We’re proud to announce that this month, in collaboration with the CSJ, we launched the Financial Education Initiative.

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A X January 2022

Lowell crowned Debt Purchaser of the Year 2021 at the CCS awards

26th November 2021

Lowell are delighted to share with you that we won the 'Debt Purchaser of the Year' award at the 2021 Collections and Customer Services Awards.

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A X November 2021

Nearly half of Brits spend all their monthly wage and depend on credit

08th November 2021

Recently we conducted new research into how people manage their finances, and their spending habits, to enable us to better understand our customers and how we can support them with budgeting.

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A X November 2021

The Lowell app now comes with free credit scoring

12th October 2021

Since our app launched, the team hasn’t stopped working and we’re excited to announce that Version 2.0 is now live!

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General Blog October 2021

Dealing with market volatility in the utilities sector

05th October 2021

With the increased news coverage around failing energy companies, our Utilities team share how Lowell can support with term debt books in what could be a winter of turmoil.

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Utilities Blog October 2021

John Pears reflects on H1 results and looks forward to exciting future developments

09th September 2021

Our UK CEO, John Pears takes a moment to reflect on H1 results and looks ahead to upcoming future developments.

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General Blog September 2021

Two-thirds of Brits struggling to build a financial safety net

24th August 2021

We've looked at the jobs people find most difficult when it comes to managing personal finances.

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Consumer Insights Press Release August 2021

The story behind our app

17th August 2021

Discover more information about our new app, how it benefits our customers and the story behind its creation.

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General Blog August 2021

Debt after divorce: Over half of Brits say experiences put them off having a joint account again

29th July 2021

We've delved deep into the UK’s experiences and attitudes towards joint finances.

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Consumer Insights Press Release July 2021

Fraud UK: Nearly one-fifth of Brits have experienced credit or debit card fraud

21st June 2019

Research reveals that Cardiff is the most common place to experience fraud in the UK, closely followed by Birmingham.

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Consumer Insights Press Release June 2019

John Pears provides the latest business update from Lowell

15th June 2021

UK CEO, John Pears, discusses how we've progressed during this year's first quarter; improving efficiencies and what the future looks like for Lowell.

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General Blog June 2021

One in four Brits don’t have a confident understanding of their personal finances

24th May 2021

Over half of Brits don’t understand the meaning of terms such as arrears, ISA, or CCJ.

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Consumer Insights Press Release May 2021

Half of Brits have never checked their credit score

28th April 2021

Our research has found that many people in the UK are unaware of the importance of credit scores, what will and won’t affect their score, or how to check it.

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Consumer Insights Press Release April 2021

John Pears evaluates Lowell's 2020 results and looks ahead

21st April 2021

Following the end of 2020, UK CEO John Pears discusses the past years results and looks ahead.

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General Blog April 2021

Hidden Debt: Seven in ten people don’t discuss their debt with anyone

29th March 2021

Embarrassment was the primary reason people would not talk about debt, followed by ‘feeling like a burden.’

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Consumer Insights Press Release March 2021

Putting excellence into brand building

17th March 2021

We are proud to announce that we’ve been shortlisted for the Best Use of Martech for Brand Building in the Business-to-business (B2B) Marketing Martech Awards 2021.

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General Blog March 2021

Interview with Kevin Blake, Chief Risk Officer

02nd March 2021

Kevin Blake, Chief Risk Officer, speaks about his new role, career highlights and early observations on Lowell.

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General Blog March 2021

HQ relocation to Thorpe Park Leeds

16th February 2021

We have agreed on a 15-year lease to occupy a new, state-of-the-art 133,118 sq ft office building at Thorpe Park Leeds.

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General Press Release February 2021

Supporting the Credit Service Association (CSA)

04th February 2021

We have nominated our Customer Operation Director, Kathryn Morgan, as a candidate for the Credit Service Association (CSA) board.

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General Blog February 2021

Getting the most out of due diligence

06th January 2021

The effectiveness of the debt sale due diligence process depends on close collaboration between us and our clients. We asked the Head of Client Experience, Mike Ewart, for his advice to get the most out of due diligence.

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General Blog January 2021

What does the customer have to do with debt?

16th December 2020

Charlie Sim, Partner at The Foundation discusses problem debt and why finding new and better ways to deliver value to customers in debt matters.

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General Blog December 2020

Putting the excellence into customer service

14th December 2020

We are extremely proud to announce that we have been selected as a Finalist for The Yorkshire Financial Awards – Customer Service Award!

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General Press Release December 2020

Rant and Rave - The Lowell Case Study

10th December 2020

In this case study discover how we used real-time insights from Rant and Rave to transform customer feedback.

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General Case Study December 2020

Communications sector

30th October 2019

Enhancing the credit life-cycle through a partnership approach.

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Communications Case Study October 2019

John Pears shares his thoughts on Lowell’s Quarter 3 performance and 2021…

03rd December 2020

I’m extremely proud of the way the business has rapidly adapted its processes whilst never losing sight of our goal of helping customers rebuild their financial health.

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General Blog December 2020

Our winning ways continue...

01st December 2020

We are delighted to announce that Lowell was recognised as The Debt Purchaser of the Year award after a successfully winning 4 industry awards last month.

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General Press Release December 2020

Financial vulnerability: Five things businesses need to know

23rd November 2020

Learn about the impact that the COVID-19 pandemic has had on financial vulnerability and what businesses can do to help customers.

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General Blog November 2020

Interview with Kathryn Morgan, Customer Operations Director

18th November 2020

Kathryn shares her thoughts about her new role and her early observations on Lowell and its customers.

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General Vlog November 2020

Robotic Process Automation: Our journey so far

16th November 2020

Eleven months on from its introduction, Allan Surtees, Head of Intelligent Process Automation, examines how RPA is delivering more value to Lowell.

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General Blog November 2020

Is Open Banking en route to mass market adoption?

13th November 2020

OpenWrks look back at Open Banking during the past two and a half years and discuss whether it’s heading towards mass adoption.

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General Blog November 2020

Winning Ways

11th November 2020

This week, we are delighted to announce that Lowell was recognised for 4 industry awards.

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General Press Release November 2020

Applying behavioural science to foster a better customer experience by Walnut Unlimited

23rd October 2020

It has never been more important to meet customers’ evolving needs and their increasing expectations around digital engagement. That's why applying behavioural science to foster a better customer experience has become an essential process.

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General Blog October 2020

John Pears, UK Managing Director takes part in the Social Justice Conference

19th October 2020

On 7th October, John Pears, UK Managing Director participated in the Centre for Social Justice's Conservative Party Conference debate on how we solve the problem of problem debt in the wake of COVID-19.

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General Vlog October 2020

Changes to UK Leadership team

22nd September 2020

We have announced two changes to our UK leadership team. Kathryn Morgan joins as Customer Operations Director and Nick Ollard is promoted to UK Client Director.

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General Press Release September 2020

Neil Costello, UK Marketing Director, discusses helping customers during COVID-19

07th September 2020

Neil Costello, UK Marketing Director, chats about his role, his plans for the future and how Lowell has helped customers during COVID-19.

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General Vlog September 2020

Attitudes to debt - The latest customer and consumer insights

04th September 2020

Our latest insight highlights consumers’ current attitudes to debt. Find out what this could mean for your collections activity.

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General Blog September 2020

Resource planning: Navigating the impact of COVID-19

01st September 2020

Discover the challenges Bethan Duke, Head of Resource Planning, and her team have faced during the COVID-19 pandemic and what this means for Lowell’s future operational planning.

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General Blog September 2020

Rising to the challenge

28th August 2020

Following the Q2 results announcement, John Pears, UK Managing Director, discusses the challenges faced during the COVID-19 pandemic and how Lowell responded.

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General Blog August 2020

Spotlight on customer experience in debt sale and collections

04th August 2020

Lowell’s debt sale and collections industry survey highlighted the significance of these processes in the overall customer journey.

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General Blog August 2020

New UK non-executive directors (NEDs)

03rd August 2020

Lowell has appointed two new independent non-executive directors (NEDs) - Caroline Marsh and Professor Heather McGregor CBE.

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General Blog August 2020

Delivering Better Client Experience

22nd July 2020

Filmed before COVID-19, this short video features Nick Ollard, Commercial Director talking about this sector-focused approach and Stefan Guy, Head of Debt Resolution at E.ON talking about his experience of working with Lowell.

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General Vlog July 2020

Ask, listen, learn, change for the better - Colin Storrar, CEO.

17th June 2020

One of my privileges as CEO is that I can promote dialogue and create change, to ‘leverage my platform’ so to speak. And where we find the need to change, it will happen.

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General Blog June 2020

A refreshed brand at the heart of a digital transformation

05th June 2020

Our recent brand refresh plays a key role in positioning Lowell as a company that people recognise, is easy to engage with, and provides the help they are looking for. It’s also at the heart of an ambitious digital transformation programme that aims to deliver an exceptional customer experience.

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General Blog June 2020

Dealing with a crisis - A customer experience perspective

03rd June 2020

COVID-19 has significantly impacted customers and the support that they need. We talk to the UK Director of Customer Engagement, Robert Taylor, to discuss the changes we’ve made, how we've overcome the challenges faced and what lessons have been learnt.

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General Blog June 2020

Using behavioural science to help our customers

01st June 2020

At Lowell, our goal is to make credit work better for all. That's why we’ve applied behavioural science to research our customers’ motivations and fears and better understand how we can improve engagement.

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General Blog June 2020

Q & A with John Pears, UK Managing Director

28th May 2020

Following our Q1 2020 results announcement we’ve interviewed John Pears, UK Managing Director, to get his views on our performance, the impact of COVID-19 and what the next 6 months may bring.

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General Blog May 2020

Leading the conversation; delivering our purpose

21st May 2019

Jason Clarke, Head of External Communications at Lowell, discusses our Corporate Affairs activities, specifically our engagement with government, policymakers and influencers within the debt advice sector.

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General Blog May 2019

Protecting customer data during the Coronavirus (COVID-19) pandemic

04th May 2020

We take data protection and the security of our customers’ data very seriously.  As a result, we have put a range of security measures in place to make sure that their data is safe while our colleagues work from home.

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General Blog May 2020

Q & A with Samantha Barnard, Lowell’s new Client Experience Director

29th April 2020

Having worked for Lowell for almost 12 years in various client-centric roles, Sam recently accepted the new role of UK Client Experience Director.

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General Blog April 2020

Lowell signs up to C-19 Business Pledge

08th April 2020

We have become the first in our sector to sign up to the C-19 Business Pledge, which comes on the back of extending our commitments to customers during the coronavirus pandemic.

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General Press Release April 2020

Lowell announces extended COVID-19 customer commitments

27th March 2020

We have published a list of commitments to minimise the financial burden of existing debts on customers during this unprecedented health crisis.

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General Press Release March 2020

Women in credit awards shortlisting

11th March 2020

We’re proud to announce that Lowell has two nominations shortlisted for this year’s Women in Credit Awards on 19th March; Fiona Barker for Rising Star of the Year and Jill Connolly for Mentor of the Year.

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General Blog March 2020

Using enhanced data to drive better customer experience

28th February 2020

Our Data Integrity Analyst, Dan Highley, reflects on how we have advanced our understanding and usage of data, and how this benefits our utility partners.

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Utilities Blog February 2020

Why supporting vulnerable customers should be at the top of your agenda for 2020

24th February 2020

Supporting vulnerable customers should be at the forefront of your organisation’s agenda. Read about aspects to consider and how you can provide support.

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General Blog February 2020

Lowell adds digital to client experience

03rd February 2020

Lowell, the leading credit management company, has added a digital channel to its client experience with the launch of www.lowellbusiness.co.uk, it's first business-to-business (B2B) website.

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General Blog February 2020

Lowell’s UK Debt Sale and Collections Industry Report is launched

21st January 2020

We conducted an in-depth survey to shed light on the impacts of the ever-increasing consumer, regulatory and business changes within the sector.

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General Blog January 2020

Lowell in the utility sector - the story so far

20th January 2020

Find out more about Lowell’s successful entry into the utility sector and the plans for the future in an interview with their Account Director, Mark Platts.

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Utilities Blog January 2020

The evolving role of customer experience in utility customers’ debt resolution

17th January 2020

We consider the evolving role and relevance of customer experience for debt resolution specialists, plus the potential impact of OFGEM’s latest report.

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Utilities Blog January 2020

Moving to regulated agreements

15th January 2020

Samantha Barnard, Sales Director at Lowell discusses moving to regulated agreements in the communications sector.

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Telecoms Vlog January 2020

The robots are ready: utilising RPA in the debt collection sector to drive value

13th January 2020

Robotic Process Automation (RPA) is a developing technology - find out how Lowell is utilising RPA to drive value in the debt collection sector.

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General Blog January 2020

Financial services

09th January 2020

Automating pre-cleanse to improve operational efficiency.

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Financial Services Case Study January 2020

Key trends in the debt collection sector

06th January 2020

John Pears Managing Director at Lowell discusses the key trends within the debt collection sector.

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General Vlog January 2020

Lowell Labs: Shaping the future of consumer insight

23rd December 2019

Find out more about Lowell Labs - our internal advanced analytics centre based on creating new insights around consumer data and behaviour.

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General Blog December 2019

Home shopping

18th December 2019

Optimising the debt sale process to improve cash flow.

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Home Shopping Case Study December 2019

Delivering value to the utilities sector

13th December 2019

Mark Platts Account Director discusses delivering value to the utilities sector.

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Utilities Vlog December 2019

How Lowell’s new Customer Engagement Centre delivers better outcomes

06th December 2019

Find out more about Lowell's new Customer Engagement Centre: an integrated approach across internal departments to deliver better outcomes across the business.

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General Blog December 2019

Debt sale advice

28th November 2019

John Pears Managing Director at Lowell offers his advice to businesses seeking to sell their debt.

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General Vlog November 2019

Open Banking: The future of debt collections?

25th November 2019

Find out more about how Open Banking might just be the future of debt collections, bringing about change for vulnerability rehabilitation and advanced AI learning.

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General Blog November 2019

Connecting the dots between brand reputation and debt collection

14th November 2019

There's an essential connection between debt management and brand reputation: we're talking about why marketers need to pay attention to customers in debt.

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General Blog November 2019

Financial services

12th November 2019

Enhancing customer contact success.

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Financial Services Case Study November 2019

Sharing best practice customer communications

08th November 2019

Lowell was delighted to attend a regional CICM event to talk to members around the work we are doing at Lowell on customer communications.

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General Blog November 2019

Home shopping

04th November 2019

Reuniting credit balances.

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Home Shopping Case Study November 2019

What impact will PR19 have on the role of debt resolution?

01st November 2019

Find out what impact the PR19 will have on the role of debt resolution.

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General Blog November 2019

Communications sector

30th October 2019

Enhancing the credit life-cycle through a partnership approach.

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Communications Case Study October 2019

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