Having operated at the forefront of the debt purchasing and collections sector for over 15 years, Lowell is uniquely positioned to help you to improve your cash flow and maximise the effectiveness of your collections.
We work with the majority of the leading organisations in all of the vertical sectors we operate in. Our close working relationships with our clients have helped us to develop an in-depth understanding of their sector dynamics and the operational and regulatory challenges that they face. We have dedicated sector experts across the business, from Business Development to Operations, and they collaborate closely with our clients using their comprehensive knowledge to deliver value-adding, high-quality solutions.
The impressive scale of the data we hold provides unique customer insight. We have a rich pool of data that allows us to optimise every decision made across the collections life-cycle. In early 2019, we established Lowell Labs, an advanced analytics centre of excellence focused on subprime credit consumer behaviour and leveraging one of Europe’s largest databases of consumer financial intelligence.
We pride ourselves on making sure that everything we do internally, and on behalf of our clients, is fully compliant. We are fully authorised by the FCA and ISO 27001 accredited. We focus on treating our customers fairly.
We recognise that we are often seen as an extension of your brand so we ensure that every customer engagement protects your reputation. We are focused on monitoring and adapting the customer journey so that each customer receives the right outcome for them.
We make it as simple as possible for you to do business with us. We pride ourselves on having proven processes from initial enquiry to sale completion, together with on-going account handling, including complaints and disputes handling and recourse management.
We use Rant & Rave as our customer feedback platform. Every month we send out thousands of surveys to our customers, asking for feedback within as little as four minutes after their contact with us. This ensures that we are continually adapting and improving our engagement strategies processes and providing outstanding customer experiences.