The decline of ARPU, combined with growing capital expenditure, is highlighting the importance of cash availability and the role that effective collections and debt resolution strategies can play, by cutting operating expenses and deleveraging balance sheets.
We have been at the forefront of helping communications companies release and redeploy capital for over 15 years. With our unrivalled sector knowledge and experience, we provide a range of value-adding debt-related solutions, including debt purchasing, servicing and data enhancement.
An increasing number of communications companies are recognising that there is a significant opportunity in reactivating and reconnecting customers who are in an early arrears process. We have the capability to quickly identify those customers who can benefit from this approach to extend their lifetime value.
This case study details how we worked in partnership with our client to undertake a full review of their credit life-cycle process, highlighting opportunities to maximise revenue, increase financial certainty and reduce operational inefficiencies, while enhancing customer experience and brand loyalty.