Whether your goal is to protect margins, improve the structure of the balance sheet, or deliver market-leading customer experience, the role of debt purchase and collections is paramount. Retailers are now realising that optimising debt sales and internal collections operations are critical success factors to increase value in their non-core business areas.
Operating in the Retail sector for 13 years, Lowell has established itself as the market leader through its unrivalled client portfolio, number of customers served and enhanced solutions to support earlier arrears journeys. This has led to successful acquisitions with key clients and optimal strategies to help customers rebuild their financial position.
This case study details how we worked closely with our client to undertake a thorough review of their debt sale process, leveraging our best practice, market knowledge and unique insights gathered from historic spot sale transactions.