Lowell has a long-standing and successful presence in the UK collections industry and a proven track record of delivering effective and flexible solutions for our clients and their customers, across a range of sectors.

We operate to the highest collections standards and we constantly review our approach, processes, and controls to ensure operations are performing at the forefront of best practice.

You can be confident that the recommendations and the solutions we provide are based on a strong foundation of experience and a solid track record of continual improvement.

Delivering collections improvements

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11% uplift in customer details

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9% increase in customer contacts

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3% reduction in customer churn

Benefits of working with Lowell

  • Simplify processes
  • Optimise data integrity
  • Personalise collections strategies

Simplify processes

 

  • Improve productivity
  • Reduce overhead
  • Maximise flexibility

Optimise data integrity

 

  • Increase contact performance
  • Improve recoveries
  • Assist with complaints

Personalise collections strategies

 

  • Maximise customer experience
  • Increase engagement
  • Boost rehabilitation
  • Enhance brand loyalty
  • Support regulatory compliance

Benefits of working with Lowell

Simplify processes

 

  • Improve productivity
  • Reduce overhead
  • Maximise flexibility

Optimise data integrity

 

  • Increase contact performance
  • Improve recoveries
  • Assist with complaints

Personalise collections strategies

 

  • Maximise customer experience
  • Increase engagement
  • Boost rehabilitation
  • Enhance brand loyalty
  • Support regulatory compliance

Want to find out more?

Internal collections brochure

To find out how Lowell can help you to improve inefficient and outdated collections strategies, please download our brochure.

Download
Contact us

To find out more about how Lowell can help you optimise your internal collections please click below.

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