30th November 2023
We're delighted that we're now rated in the top 25% of companies for Sustainability
Read articleA X November 2023
30th November 2023
Lowell have seen another strong quarter for delivery overall, with the UK continuing to underpin the Group's collections performance.
Read articleA X November 2023
24th November 2023
Research reveals that 45% of British people are prioritising their financial well-being head of seasonal spending.
Read articleA X November 2023
31st October 2023
Lowell has been at the forefront of discussions about how to improve the standards of financial education across the country.
Read articleA X October 2023
20th September 2023
Falls in borrowing and loan defaults in first half of 2023 have led to an improvement in the overall financial health of the UK.
Read articleA X September 2023
11th September 2023
Lowell’s latest Financial Vulnerability Index shows 41% of all areas that became financially worse off this year are in the Midlands region.
Read articleA X September 2023
31st August 2023
Our results demonstrate that our approach to collections and consumer focus continues to deliver.
Read articleA X August 2023
31st August 2023
We are committed to minimising our environmental impact and are working to set Science Based Targets to achieve Net Zero by 2040
Read articleA X August 2023
31st May 2023
Our Q1-23 results show a strong start to the year with collections performing in line with expectations
Read articleA X May 2023
26th April 2023
Our FY-22 results show continued delivery of growth despite consumer challenges
Read articleA X April 2023
31st March 2023
New insight from over 9.5m Lowell UK customer accounts reveals nearly as many people in default now as there were at the pandemic peak.
Read articleA X March 2023
01st December 2022
We're delighted to share that we won the Debt Purchaser of the Year Award and the CCS Company Award for Sustainability last night.
Read articleA X December 2022
18th November 2022
John Pears shares his reflections on our Q3 22 results
Read articleA X November 2022
27th October 2022
Join Lowell's Neil Costello, and TransUnion's Kelli Fielding as they discuss how our app is supporting customers one year on.
Read articleA X October 2022
25th October 2022
We're delighted to announce that our acquisition of Hoist Finance UK is now complete.
Read articleA X October 2022
22nd September 2022
We're delighted to announce that we took home the silver award for 'Employer of the Year' at last night's Women In Credit Awards.
Read articleA X September 2022
05th September 2022
New insight from over 9.5m Lowell UK customer accounts shows credit use in Q2 2022 was the highest it has been since the early months of the pandemic
Read articleA X September 2022
01st September 2022
We’re delighted to welcome Clodagh to Lowell
Read articleA X September 2022
25th August 2022
John Pears shares his reflections on our HY22 results and his highlights from the first half of 2022.
Read articleA X August 2022
17th August 2022
The award recognises employers that demonstrate an outstanding commitment to the welfare of women in their workplace.
Read articleA X August 2022
03rd August 2022
New research conducted by Lowell shows that almost 18% of British adults have experienced financial abuse in a current or past relationship.
Read articleA X August 2022
23rd June 2022
Lowell and the Centre for Social Justice recommend that lessons in money management are added to the national curriculum
Read articleA X June 2022
18th May 2022
We are delighted to share the news that we have been shortlisted for three Credit Awards.
Read articleA X May 2022
17th May 2022
The partnership between Lowell and TransUnion will support Lowell customers in overcoming difficulties and navigating the path to their financial recovery.
Read articleA X May 2022
11th May 2022
Our latest research looks into the financial hardships that Brits are having to face
Read articleA X May 2022
10th May 2022
John Pears shares his reflections on our FY21 results and his highlights from 2021.
Read articleA X May 2022
05th May 2022
We’re delighted to welcome Louis Brook, Jill Maples, Kevin Peirson and Naynesh Patel to Lowell
Read articleA X May 2022
03rd May 2022
We are proud to publish our first Sustainability Report.
Read articleA X May 2022
20th April 2022
We’ve conducted research to uncover whether Brits are delaying retirement because of debt. The findings also show the public's misunderstandings when it comes to retirement.
Read articleA X April 2022
13th April 2022
Find out more in our latest press release
Read articleA X April 2022
21st March 2022
Our Head of Sector for utilities, Rob Oxley, reflects on the Utility Week Customer Summit and cost-of-living crisis
Read articleA X March 2022
24th February 2022
A new report from cross-party think tank Demos, supported by Lowell, finds that Middlesbrough tops the list of UK places where people are most at risk of personal debt crisis.
Read articleA X February 2022
25th January 2022
We’re proud to announce that this month, in collaboration with the CSJ, we launched the Financial Education Initiative.
Read articleA X January 2022
26th November 2021
Lowell are delighted to share with you that we won the 'Debt Purchaser of the Year' award at the 2021 Collections and Customer Services Awards.
Read articleA X November 2021
08th November 2021
Recently we conducted new research into how people manage their finances, and their spending habits, to enable us to better understand our customers and how we can support them with budgeting.
Read articleA X November 2021
12th October 2021
Since our app launched, the team hasn’t stopped working and we’re excited to announce that Version 2.0 is now live!
Read articleGeneral Blog October 2021
05th October 2021
With the increased news coverage around failing energy companies, our Utilities team share how Lowell can support with term debt books in what could be a winter of turmoil.
Read articleUtilities Blog October 2021
09th September 2021
Our UK CEO, John Pears takes a moment to reflect on H1 results and looks ahead to upcoming future developments.
Read articleGeneral Blog September 2021
24th August 2021
We've looked at the jobs people find most difficult when it comes to managing personal finances.
Read articleConsumer Insights Press Release August 2021
17th August 2021
Discover more information about our new app, how it benefits our customers and the story behind its creation.
Read articleGeneral Blog August 2021
29th July 2021
We've delved deep into the UK’s experiences and attitudes towards joint finances.
Read articleConsumer Insights Press Release July 2021
21st June 2019
Research reveals that Cardiff is the most common place to experience fraud in the UK, closely followed by Birmingham.
Read articleConsumer Insights Press Release June 2019
15th June 2021
UK CEO, John Pears, discusses how we've progressed during this year's first quarter; improving efficiencies and what the future looks like for Lowell.
Read articleGeneral Blog June 2021
24th May 2021
Over half of Brits don’t understand the meaning of terms such as arrears, ISA, or CCJ.
Read articleConsumer Insights Press Release May 2021
28th April 2021
Our research has found that many people in the UK are unaware of the importance of credit scores, what will and won’t affect their score, or how to check it.
Read articleConsumer Insights Press Release April 2021
21st April 2021
Following the end of 2020, UK CEO John Pears discusses the past years results and looks ahead.
Read articleGeneral Blog April 2021
29th March 2021
Embarrassment was the primary reason people would not talk about debt, followed by ‘feeling like a burden.’
Read articleConsumer Insights Press Release March 2021
17th March 2021
We are proud to announce that we’ve been shortlisted for the Best Use of Martech for Brand Building in the Business-to-business (B2B) Marketing Martech Awards 2021.
Read articleGeneral Blog March 2021
02nd March 2021
Kevin Blake, Chief Risk Officer, speaks about his new role, career highlights and early observations on Lowell.
Read articleGeneral Blog March 2021
16th February 2021
We have agreed on a 15-year lease to occupy a new, state-of-the-art 133,118 sq ft office building at Thorpe Park Leeds.
Read articleGeneral Press Release February 2021
04th February 2021
We have nominated our Customer Operation Director, Kathryn Morgan, as a candidate for the Credit Service Association (CSA) board.
Read articleGeneral Blog February 2021
06th January 2021
The effectiveness of the debt sale due diligence process depends on close collaboration between us and our clients. We asked the Head of Client Experience, Mike Ewart, for his advice to get the most out of due diligence.
Read articleGeneral Blog January 2021
16th December 2020
Charlie Sim, Partner at The Foundation discusses problem debt and why finding new and better ways to deliver value to customers in debt matters.
Read articleGeneral Blog December 2020
14th December 2020
We are extremely proud to announce that we have been selected as a Finalist for The Yorkshire Financial Awards – Customer Service Award!
Read articleGeneral Press Release December 2020
10th December 2020
In this case study discover how we used real-time insights from Rant and Rave to transform customer feedback.
Read articleGeneral Case Study December 2020
30th October 2019
Enhancing the credit life-cycle through a partnership approach.
Read articleCommunications Case Study October 2019
03rd December 2020
I’m extremely proud of the way the business has rapidly adapted its processes whilst never losing sight of our goal of helping customers rebuild their financial health.
Read articleGeneral Blog December 2020
01st December 2020
We are delighted to announce that Lowell was recognised as The Debt Purchaser of the Year award after a successfully winning 4 industry awards last month.
Read articleGeneral Press Release December 2020
23rd November 2020
Learn about the impact that the COVID-19 pandemic has had on financial vulnerability and what businesses can do to help customers.
Read articleGeneral Blog November 2020
18th November 2020
Kathryn shares her thoughts about her new role and her early observations on Lowell and its customers.
Read articleGeneral Vlog November 2020
16th November 2020
Eleven months on from its introduction, Allan Surtees, Head of Intelligent Process Automation, examines how RPA is delivering more value to Lowell.
Read articleGeneral Blog November 2020
13th November 2020
OpenWrks look back at Open Banking during the past two and a half years and discuss whether it’s heading towards mass adoption.
Read articleGeneral Blog November 2020
11th November 2020
This week, we are delighted to announce that Lowell was recognised for 4 industry awards.
Read articleGeneral Press Release November 2020
23rd October 2020
It has never been more important to meet customers’ evolving needs and their increasing expectations around digital engagement. That's why applying behavioural science to foster a better customer experience has become an essential process.
Read articleGeneral Blog October 2020
19th October 2020
On 7th October, John Pears, UK Managing Director participated in the Centre for Social Justice's Conservative Party Conference debate on how we solve the problem of problem debt in the wake of COVID-19.
Read articleGeneral Vlog October 2020
22nd September 2020
We have announced two changes to our UK leadership team. Kathryn Morgan joins as Customer Operations Director and Nick Ollard is promoted to UK Client Director.
Read articleGeneral Press Release September 2020
07th September 2020
Neil Costello, UK Marketing Director, chats about his role, his plans for the future and how Lowell has helped customers during COVID-19.
Read articleGeneral Vlog September 2020
04th September 2020
Our latest insight highlights consumers’ current attitudes to debt. Find out what this could mean for your collections activity.
Read articleGeneral Blog September 2020
01st September 2020
Discover the challenges Bethan Duke, Head of Resource Planning, and her team have faced during the COVID-19 pandemic and what this means for Lowell’s future operational planning.
Read articleGeneral Blog September 2020
28th August 2020
Following the Q2 results announcement, John Pears, UK Managing Director, discusses the challenges faced during the COVID-19 pandemic and how Lowell responded.
Read articleGeneral Blog August 2020
04th August 2020
Lowell’s debt sale and collections industry survey highlighted the significance of these processes in the overall customer journey.
Read articleGeneral Blog August 2020
03rd August 2020
Lowell has appointed two new independent non-executive directors (NEDs) - Caroline Marsh and Professor Heather McGregor CBE.
Read articleGeneral Blog August 2020
22nd July 2020
Filmed before COVID-19, this short video features Nick Ollard, Commercial Director talking about this sector-focused approach and Stefan Guy, Head of Debt Resolution at E.ON talking about his experience of working with Lowell.
Read articleGeneral Vlog July 2020
17th June 2020
One of my privileges as CEO is that I can promote dialogue and create change, to ‘leverage my platform’ so to speak. And where we find the need to change, it will happen.
Read articleGeneral Blog June 2020
05th June 2020
Our recent brand refresh plays a key role in positioning Lowell as a company that people recognise, is easy to engage with, and provides the help they are looking for. It’s also at the heart of an ambitious digital transformation programme that aims to deliver an exceptional customer experience.
Read articleGeneral Blog June 2020
03rd June 2020
COVID-19 has significantly impacted customers and the support that they need. We talk to the UK Director of Customer Engagement, Robert Taylor, to discuss the changes we’ve made, how we've overcome the challenges faced and what lessons have been learnt.
Read articleGeneral Blog June 2020
01st June 2020
At Lowell, our goal is to make credit work better for all. That's why we’ve applied behavioural science to research our customers’ motivations and fears and better understand how we can improve engagement.
Read articleGeneral Blog June 2020
28th May 2020
Following our Q1 2020 results announcement we’ve interviewed John Pears, UK Managing Director, to get his views on our performance, the impact of COVID-19 and what the next 6 months may bring.
Read articleGeneral Blog May 2020
21st May 2019
Jason Clarke, Head of External Communications at Lowell, discusses our Corporate Affairs activities, specifically our engagement with government, policymakers and influencers within the debt advice sector.
Read articleGeneral Blog May 2019
04th May 2020
We take data protection and the security of our customers’ data very seriously. As a result, we have put a range of security measures in place to make sure that their data is safe while our colleagues work from home.
Read articleGeneral Blog May 2020
29th April 2020
Having worked for Lowell for almost 12 years in various client-centric roles, Sam recently accepted the new role of UK Client Experience Director.
Read articleGeneral Blog April 2020
08th April 2020
We have become the first in our sector to sign up to the C-19 Business Pledge, which comes on the back of extending our commitments to customers during the coronavirus pandemic.
Read articleGeneral Press Release April 2020
27th March 2020
We have published a list of commitments to minimise the financial burden of existing debts on customers during this unprecedented health crisis.
Read articleGeneral Press Release March 2020
11th March 2020
We’re proud to announce that Lowell has two nominations shortlisted for this year’s Women in Credit Awards on 19th March; Fiona Barker for Rising Star of the Year and Jill Connolly for Mentor of the Year.
Read articleGeneral Blog March 2020
28th February 2020
Our Data Integrity Analyst, Dan Highley, reflects on how we have advanced our understanding and usage of data, and how this benefits our utility partners.
Read articleUtilities Blog February 2020
24th February 2020
Supporting vulnerable customers should be at the forefront of your organisation’s agenda. Read about aspects to consider and how you can provide support.
Read articleGeneral Blog February 2020
03rd February 2020
Lowell, the leading credit management company, has added a digital channel to its client experience with the launch of www.lowellbusiness.co.uk, it's first business-to-business (B2B) website.
Read articleGeneral Blog February 2020
21st January 2020
We conducted an in-depth survey to shed light on the impacts of the ever-increasing consumer, regulatory and business changes within the sector.
Read articleGeneral Blog January 2020
20th January 2020
Find out more about Lowell’s successful entry into the utility sector and the plans for the future in an interview with their Account Director, Mark Platts.
Read articleUtilities Blog January 2020
17th January 2020
We consider the evolving role and relevance of customer experience for debt resolution specialists, plus the potential impact of OFGEM’s latest report.
Read articleUtilities Blog January 2020
15th January 2020
Samantha Barnard, Sales Director at Lowell discusses moving to regulated agreements in the communications sector.
Read articleTelecoms Vlog January 2020
13th January 2020
Robotic Process Automation (RPA) is a developing technology - find out how Lowell is utilising RPA to drive value in the debt collection sector.
Read articleGeneral Blog January 2020
09th January 2020
Automating pre-cleanse to improve operational efficiency.
Read articleFinancial Services Case Study January 2020
06th January 2020
John Pears Managing Director at Lowell discusses the key trends within the debt collection sector.
Read articleGeneral Vlog January 2020
23rd December 2019
Find out more about Lowell Labs - our internal advanced analytics centre based on creating new insights around consumer data and behaviour.
Read articleGeneral Blog December 2019
18th December 2019
Optimising the debt sale process to improve cash flow.
Read articleHome Shopping Case Study December 2019
13th December 2019
Mark Platts Account Director discusses delivering value to the utilities sector.
Read articleUtilities Vlog December 2019
06th December 2019
Find out more about Lowell's new Customer Engagement Centre: an integrated approach across internal departments to deliver better outcomes across the business.
Read articleGeneral Blog December 2019
28th November 2019
John Pears Managing Director at Lowell offers his advice to businesses seeking to sell their debt.
Read articleGeneral Vlog November 2019
25th November 2019
Find out more about how Open Banking might just be the future of debt collections, bringing about change for vulnerability rehabilitation and advanced AI learning.
Read articleGeneral Blog November 2019
14th November 2019
There's an essential connection between debt management and brand reputation: we're talking about why marketers need to pay attention to customers in debt.
Read articleGeneral Blog November 2019
12th November 2019
Enhancing customer contact success.
Read articleFinancial Services Case Study November 2019
08th November 2019
Lowell was delighted to attend a regional CICM event to talk to members around the work we are doing at Lowell on customer communications.
Read articleGeneral Blog November 2019
04th November 2019
Reuniting credit balances.
Read articleHome Shopping Case Study November 2019
01st November 2019
Find out what impact the PR19 will have on the role of debt resolution.
Read articleGeneral Blog November 2019
30th October 2019
Enhancing the credit life-cycle through a partnership approach.
Read articleCommunications Case Study October 2019
No results found
