Lowell are delighted to share with you that we won the 'Debt Purchaser of the Year' award at the 2021 Collections and Customer Services Awards.
The CCS awards are judged by a panel of industry experts, nominees have to provide evidence to demonstrate success across a number of key areas including: commitment to improving customer outcomes, a culture that sets a customer centric approach, strong financial results, digital innovation, commitment to ESG, exceeding the requirements of regulation and improving perception of the industry through campaigning, media and sharing best practice.
We know how hard our colleagues work, every day, to deliver on these key areas and to be able to take home the Debt Purchaser of the Year award is testament to our incredible team and their dedication to customers, clients and our stakeholders.
We're not only focusing our efforts on Lowell customers; we want to lead the industry to improve standards for all UK consumers. In March 2021, we launched the UK's first Financial Vulnerability Index, in partnership with the Urban Institute. Taking an important step towards giving UK policymakers a sense of how financially vulnerable households have been impacted over the last year and where to target resources most efficiently. Over 900 targeted communications were sent to MPs, NGOs and other bodies. Working with the Centre for Social Justice we're now using the FVI data to create a financial education programme in the most financially vulnerable areas of the UK.
Winning such a prestigious award shows how far we have come in our journey to improve customer outcomes and client experience, to make credit work better for all.
A big thank you to every member of the Lowell family, our Clients, Partners and Stakeholders, you have all played your part in helping us win this fantastic accolade.
Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland and Sweden. Lowell’s unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing. With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell was formed in 2015 following the merger of the UK and German market leaders: the Lowell Group and the GFKL Group. In 2018, Lowell completed the acquisition of the Carve-out Business from Intrum, which has market leading positions in the Nordic region. It is backed by global private equity firm Permira and Ontario Teachers’ Pension Plan. For more information on Lowell, please visit our customer website: http://www.lowell.co.uk or our investor website: http://www.lowell.com