This website, www.lowellbusiness.co.uk, is operated by Lowell Group Shared Services Limited to provide you with information about the Lowell group of companies. Where we use “we”, “our”, “us” or “Lowell” in this privacy notice, we mean Lowell Group Shared Services Limited on behalf of all the Lowell companies. Where we use “our site” in this privacy notice, we mean www.lowellbusiness.co.uk.

For details of the UK companies in the Lowell group, please see the section Who are the Lowell group? below.

Each time you visit this website, we may automatically collect information about you and the device you are using, including:

• information about which pages you visit, actions you perform and which resources you use on our site
• information about how you got to our site
• your internet protocol address known as your IP address which is used to connect your device to the internet
• your device’s operating system and platform
• the type and version of the browser you are using
• browser plug-in types and versions which extend the functionality of your browser, for example, Pinterest, Evernote and Adblock
• MAC addresses which are used as network addresses for Wi-Fi and Ethernet
• traffic data, which is aggregated information about the number of visitors, sessions, users and page visits to our site
• location data
• time zone setting
• weblogs

If you sign up to receive our content, we will collect your name, job title, company, company address, email and telephone numbers.

Please see our Cookies notice for details of the cookies we use on our site.

We collect the information from 3rd party suppliers who provide us with content, publicly available sources and by the information you provide to us directly by signing up to our content.

We also collect information directly from your device. We use cookies to collect this information. Please see our Cookies notice for details of the information we collect through our websites.

We need the information we collect automatically about your visit to our site to:

• administer our site
• improve our site to ensure that content is presented in the most effective manner
• allow you to participate in interactive features of our services when you choose to do so
• analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices)
• improve your online experience

We need the information you provide directly by filling in any of the forms to send you the content you have requested.

We only collect information about you through our site (whether automatically or directly from you) on the basis that you have given your consent to us. You can withdraw your consent to us processing and storing this information at any time.

You can opt-out of receiving our content at any time by following the unsubscribe instructions in any email you receive or by contacting our Data Protection Officer by:

• writing to Data Protection Officer, Lowell Financial Ltd, PO Box 13079, Harlow, CM20 9TE
• emailing dpo@lowellgroup.co.uk.

At any time, you can disable the cookies we use on our site. Please see our Cookies preference centre to do this.

You do not have to give us any information. However, if you don’t provide us with your name and email address, we won’t be able to send you content and if you disable the cookies we use, you may be able to browse our site, but some of the features may not be available to you.

Who do we share your information with?

We sometimes need to share some of your information with other organisations.

If you sign up for our content, we will share your information with other companies in the Lowell group, so that we can send you the content you have requested.

We use Google Analytics to collect information about how you use our site. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices). Google Analytics doesn’t collect information that identifies a visitor to our site. All the information that is collected is anonymous and is only used to improve how our site works.

We also use a number of carefully selected third parties to supply us with IT products and services. We will only share your information with our suppliers where it is necessary for them to provide us with the services we need. Products and services. We will only share your information with our suppliers where it is necessary for them to provide us with the services we need.

Where is your information stored?

Your information may be stored in or accessed from countries outside the UK or the EEA. Where this may happen, we always make sure that there are appropriate safeguards in place, such as standard contract clauses or binding corporate rules, to guarantee that your information – and your rights – are protected to the same high standard as under UK law.

Unfortunately sending information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of any information you transmit to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy notices and cookie notices and we do not accept any responsibility or liability for those notices or your use of those websites.

We sometimes need to share some of your information with other organisations.

If you sign up for our content, we will share your information with other companies in the Lowell group, so that we can send you the content you have requested.

We use Google Analytics to collect information about how you use our site. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices). Google Analytics doesn’t collect information that identifies a visitor to our site. All the information that is collected is anonymous and is only used to improve how our site works.

We also use a number of carefully selected third parties to supply us with IT products and services. We will only share your information with our suppliers where it is necessary for them to provide us with the services we need. Products and services. We will only share your information with our suppliers where it is necessary for them to provide us with the services we need.

Your information may be stored in or accessed from countries outside the UK or the EEA. Where this may happen, we always make sure that there are appropriate safeguards in place, such as standard contract clauses or binding corporate rules, to guarantee that your information – and your rights – are protected to the same high standard as under UK law.

Unfortunately sending information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of any information you transmit to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy notices and cookie notices and we do not accept any responsibility or liability for those notices or your use of those websites.

We only keep your information for as long as we are need it.

If you sign up to our content, we will keep your information for as long as you wish to continue receiving them. If you decide you no longer want to receive our content, we will add your name and email address to our list of people who don’t want to receive content from us. We will keep your name on that list for as long as we send out content to make sure that you don’t receive any further content from us.

We use Google Analytics to collect details of how you use our site. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices), administer our site and manage your account. Google Analytics doesn’t collect information that identifies a visitor to our site. All the information that is collected is anonymous and is only used to improve how our site works. We do not allow Google to make any attempt to establish the identities of any users of our site.

We may also use information about how you use our site collected by HubSpot to operate and improve our site.

We may also use it to provide you with personalised information about Lowell to help improve your browsing experience. We do not carry out any other profiling or automated decision-making in respect of the information we automatically collect about you when you visit our site.

Under the data protection laws, you have a number of rights in respect of your information.

If you would like to exercise any of your rights, please contact our Data Protection Officer by:

writing to Data Protection Officer, Lowell Financial Ltd, PO Box 13079, Harlow, CM20 9TE
emailing dpo@lowellgroup.co.uk.

If you have any questions, concerns or complaints about the way we process your personal information, please contact our Data Protection Officer in the first instance and they will do their very best to help you by:

• writing to Data Protection Officer, Lowell Financial Ltd, PO Box 13079, Harlow, CM20 9TE
• emailing dpo@lowellgroup.co.uk.

Our Data Protection Officer deals with data protection for all our UK companies, so whichever Lowell company your question, concern or complaint relates to, please contact our Data Protection Officer using these contact details.

If you are not happy with the way we have handled your complaint or are still concerned about our handling of your personal information, you have a right to take your complaint to the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF and www.ico.org.uk.

The Lowell group is made up of the following companies incorporated in the UK:

We will regularly review this notice and keep it updated to make sure that the information we provide you with is accurate and up to date.

This notice was last reviewed and updated in August 2021.