Putting the excellence into customer service

Posted by: Lowell|December 14 2020


We are extremely proud to announce that Lowell has  been selected as a Finalist for The Yorkshire Financial Awards – Customer Service Award! 

This is a significant  achievement and recognises  the impactful work we are doing to make credit work better for all. Our unique combination of data science and customer focus has put us at the forefront of the industry, with an ethical approach to collections.

Here are some of our customer focused stats which made our award entry stand out:  

  • Our Trustpilot ratings have increased from 2.7 stars to 4.4 stars, with 71% of people rating Lowell as excellent
  • Improved perception in Google, moving reviews from 1.7 stars to 3.7 stars
  • An increase in Rant & Rave scores, which is our internal customer feedback tool 

"It is fantastic that we have made it to the final, as it  highlights the work that everyone at Lowell does day in, day out, to ensure that our customers have the best experience possible." - Neil Costello, UK Marketing Director

You can read about our other recent awards by clicking the links below: