Lowell are delighted to share with you that we won two awards at this year's Collections and Customer Services Awards hosted by Credit Strategy.
We won the Debt Purchaser of the Year award, for the fourth year in a row, and we also won the CCS Company Award for Sustainability.
The CCS awards are judged by a panel of industry experts, nominees for the Debt Purchaser of the Year award have to provide evidence to demonstrate success across a number of key areas including: commitment to improving customer outcomes, a culture that sets a customer centric approach, strong financial results, digital innovation, commitment to ESG, exceeding the requirements of regulation and improving perception of the industry through campaigning, media and sharing best practice.
For our Debt Purchaser of the Year entry the judges commented that: “Lowell’s commitment to acting as an industry leader by engaging policy makers to drive improvement in support for vulnerable customers impressed judges, with its focus on client satisfaction, the implementation of an app with credit scoring and its good financial performance also highlighted.”
We were also thrilled to walk away with the CCS Company Award for Sustainability after our inaugural Sustainability Report was released earlier this year. The judges commented that: “It’s clear that sustainability is at the heart of the firm’s strategy. What impressed was its clarity of approach through clear measurable objectives across colleagues, consumers and the environment with accountability put at the very centre of the organisation and a sustainability strategy that was clearly defined with new roles being implemented.”
We know how hard our colleagues work, every day, to deliver on these key areas and to be able to take home both of these awards is testament to our incredible team and their dedication to our customers, clients, stakeholders and the communities in which we work.
Winning such prestigious awards shows how far we have come in our journey to improve customer outcomes and client experience, to make credit work better for all.
A big thank you to every member of the Lowell family, our Clients, Partners and Stakeholders, you have all played your part in helping us win these fantastic accolades.
Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland and Sweden. Lowell’s unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing. With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell was formed in 2015 following the merger of the UK and German market leaders: the Lowell Group and the GFKL Group. In 2018, Lowell completed the acquisition of the Carve-out Business from Intrum, which has market leading positions in the Nordic region. It is backed by global private equity firm Permira and Ontario Teachers’ Pension Plan. For more information on Lowell, please visit our customer website: http://www.lowell.co.uk or our investor website: http://www.lowell.com