Welcome to the Lowell UK business website  

Lowell was founded on the belief that there was a better way to carry out collections activity and we understand that everyone has their own story. We engage ethically with our customers to agree on the best outcome for them.

We help our clients succeed by using a commercially flexible and ethical approach to debt purchasing and collections, underpinned by data-driven analytics.

As one of the UK’s largest credit management companies, our mission is to make credit work better for all.

Wherever and whatever your credit management needs, there’s a better way – the Lowell way.

“Lowell has been a crucial partner in the evolution of our collections strategy over the past few years. Their appointment as sector specialists make them a key element of our thinking through balancing collections expertise, knowledge of issues specific to our business and a collaborative approach to customer experience and excellence”

Senior Recoveries Manager, Big 6 Energy Provider



Delivering better client experience

Filmed before COVID-19, this short video features Nick Ollard, Commercial Director talking about delivering better client experience and Stephen Guy, Head of Debt Resolution at E.ON talking about his experience working with Lowell.

Watch Video

Customer Journey - Karl Fowles

This short video features one of our customers Karl Fowles discussing how he found himself in debt as a result of COVID-19 and how Lowell stepped in to help.

Watch Video


A source of valuable resources and thought leadership regarding debt sale and collections.

Case studies

To find out how we have helped some of our clients, please click the link below to view some of our recent case studies.

View All

Read about our research and commentary on collections and consumer behaviour, combining leading edge data science with an ethical approach.

View All

Hear from our in-house industry experts, sharing their knowledge and experience to help make credit work better for everyone.

View All

Our solutions

Serving the credit management value chain.

Debt purchase

Our flexible and transparent approach to debt purchasing helps you to improve cash flow and reduce costs, while ensuring compliance and protecting your brand.

Learn More
Internal collections

We operate to the highest collections standards and we constantly review our approach, processes and controls to ensure operations are performing at the forefront of best practice.

Learn More

Our innovative and flexible approach to collections servicing helps you to improve collection-to-cost ratios, reduce direct costs and redeploy scarce resources.

Learn More
Contact Us