Lowell, one of the largest credit services in Europe

A leading credit services business

One of the largest in Europe

Lowell are a leading credit purchasing and credit management business, private-equity backed by Permira and the Ontario Teachers’ Pension Plan.

Established in 1966, Lowell now operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland and Sweden.

Presence in 9 countries
Over 3,600 portfolios in the Group
£408 million in TM Portfolio purchases
Over 8m ‘live’ customers in the UK
Broad range of sector expertise including banking, financial services, fintech, retail, utilities and telco

Our mission is bold but it is simple, we’re here to make credit work better for all.

Working with Lowell

A supportive partner to our clients

Broad sector expertise - We work across a range of different industry sectors including banking, financial services, utilities, home shopping and communications
Collaboration - We work closely with clients to design an approach that they are happy with. We have longstanding relationships with many of our clients.
Data-driven – Having acquired in excess of 35 million customer accounts, we hold information on a significant proportion of the UK’s credit-active population.
Transparency – accurate and timely MI keeps clients informed of portfolio performance.
Flexibility – sales processes and operational reviews are all designed to support our clients.

What our clients say about us:

91% client satisfaction rating
Top quartile client NPS score of 75.8%
100% of Lowell’s UK clients believe we ‘do the right thing’ by customers

“Lowell have been a crucial partner in the evolution of our collections strategy over the past few years. Their appointment of sector specialists make them a key element of our thinking through balancing collections expertise, knowledge of issues specific to our business and a collaborative approach to customer experience and excellence.”

Senior Recoveries Manager, Big 6 Energy Provider

World-class Customer Experience

Shaped by leading Voice of the Customer Programme

We ensure that customers are at the heart of everything we do:

Qualitative research programme ‘setting the gold standard of vulnerable customer management’
2000+ strong Lowell Customer Panel to test services & new propositions
Systematic customer feedback approach via Rant & Rave and Trustpilot
World-class NPS score & leading FS Trustpilot rating

Here's what our customers say:

Customer Journey - Karl Fowles

This short video features one of our customers Karl Fowles discussing how he found himself in debt as a result of COVID-19 and how Lowell stepped in to help.

Review

Lowell, one of the largest credit management companies in Europe